Returns and Refund Policy

Online Return & Refund Policy

Thanks for shopping at Sana Crown. If you are not entirely satisfied with your purchase, we're here to help.

Returns: We are glad to exchange any full-price, unworn, unwashed merchandise within 15 days of receipt of your online order. All items that are returned for an exchange must be unworn and have their original tags and packaging.
Sana Crown is not responsible for exchange shipping costs nor duty reimbursement in the case of international purchases- the buyer is responsible for any return shipping costs. All sales are final after 15 days of purchase.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3-5 business days, depending on your card issuer's policies. 

Exchanges: Customers are responsible for exchange shipping by using one of the following third-party couriers: USPS, FedEx, UPS, DHL. All local messenger services accepted. 

Your exchange will be processed as soon as possible but allow up to 7 days for your new order to be processed. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Shipping: Orders are processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. 

Availability of products is not guaranteed. 

If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. The buyer will receive a shipment confirmation email with the shipping tracking number. 

The expected arrival date for international orders is approximately two to three weeks from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside. Sana Crown is not responsible for the payment of this duty. 

You may choose either FedEx or USPS for international orders; we strongly recommend FedEx for faster, more reliable service.

If you have any questions, feel free to contact us at shopsanacrown@gmail.com!

Store Exchange Policy 

Merchandise in saleable condition with all original tags attached may be exchanged within 15 days of purchase when accompanied by the original sales receipt for the current selling price. No refunds. No price adjustments. We hold the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements. ALL SALE ITEMS ARE FINAL SALE. Any further inquiries should be directed to shopsanacrown@gmail.com.